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Our goal is to provide you with a gorgeous
piece of fairy tale jewelry. Because our designs are handmade using
natural materials, the piece you receive may vary slightly from
the one photographed for the web site. These small variations help
to make each piece unique and personal to the wearer. We want you
to be ecstatic with your purchase, so if for any reason you are
not fully satisfied with the piece you receive, return it to us
within 30 days of date of shipping in original condition for a
full refund of the purchase price. This guarantee does not apply
to special orders. Shipping charges are not refundable.
In the event you need to return an item,
pack it carefully and include the original invoice, keeping a copy
for your records. We strongly suggest you insure the item, as we
do not offer refunds for lost, misdirected or damaged returns. The
mailing address for returns is:
Moonchild Design
PO Box 7018
Boulder, CO 80306
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Most orders will be shipped within 1-3
business days of payment receipt. When you place an order, you'll
have the option of choosing between several UPS and USPS shipping
methods. If ordering online, you will receive a notice as soon as
your order is shipped.
Our credit card processing is provided by
PayPal. If you prefer to pay by check or money order, you may do
so by printing out the final page of your order form and mailing it
to: Moonchild Design; PO Box 7018; Boulder, CO 80306. If you choose
this method, please allow additional time for check processing.
Our shopping cart tracks our inventory in
real time. If an item is out of stock, you will be informed of that
if you attempt to order it. If you would to know when the item will
become available again, please contact
us. In many cases, we will be able to re-stock an item within
1-2 weeks.
At this time, we can only ship to addresses
within the USA.
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If you like one of our designs but need
it in a different length, contact
us with the name of the piece you are interested in and the
length you prefer. Well reply with
the cost for this design, an estimate of when we would be able to
ship it to you, and instructions for how to place a special order.
Please note that all special orders must be paid in full upon ordering
and, because of their uniqueness, are subject to a 25% restocking
fee in the event they are returned.
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Interested in giving a Moonchild gift,
but not sure what to choose? We also offer gift certificates so
your lucky recipient can choose for themselves. If you would like
to purchase a gift certificate, please contact
us with your name, your recipients name, the amount of
the certificate you would like, the time zone that you are in, a
daytime phone number and the best time to reach you so that we can
contact you for verification purposes. Please do not send your
credit card number via e-mail as it is not a secure transmission
form.
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Like to see our work in your store? Contact
us for wholesale ordering information. Our minimum wholesale
order is $250.
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We believe that all spammers should be
fed to fire breathing dragons. Should you decide to join our mailing
list, we will hold your information in the strictest confidence.
We never sell or rent your personal information to third parties.
If you use our tell-a-friend service, we
will only use your friends e-mail address to forward your
message to them. If they wish to continue to receive information
from us, they will be required to sign up for our regular mailing
list on their own.
If you place an order with us or sign up
for our mailing list, we will notify you via e-mail of ordering
information, new designs and special offers related to this web
site only. Removal instructions will be clearly included with each
communication so you can be automatically removed at any time.
All of our orders are processed through PayPal.
We use secure server technology to ensure that all of your information
is kept in the strictest confidence.
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