Our Guarantee

Our goal is to provide you with a gorgeous piece of fairy tale jewelry. Because our designs are handmade using natural materials, the piece you receive may vary slightly from the one photographed for the web site. These small variations help to make each piece unique and personal to the wearer. We want you to be ecstatic with your purchase, so if for any reason you are not fully satisfied with the piece you receive, return it to us within 30 days of date of shipping in original condition for a full refund of the purchase price. This guarantee does not apply to special orders. Shipping charges are not refundable.

In the event you need to return an item, pack it carefully and include the original invoice, keeping a copy for your records. We strongly suggest you insure the item, as we do not offer refunds for lost, misdirected or damaged returns. The mailing address for returns is:

Moonchild Design
PO Box 7018
Boulder, CO 80306

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Ordering Policies

Most orders will be shipped within 1-3 business days of payment receipt. When you place an order, you'll have the option of choosing between several UPS and USPS shipping methods. If ordering online, you will receive a notice as soon as your order is shipped.

Our credit card processing is provided by PayPal. If you prefer to pay by check or money order, you may do so by printing out the final page of your order form and mailing it to: Moonchild Design; PO Box 7018; Boulder, CO 80306. If you choose this method, please allow additional time for check processing.

Our shopping cart tracks our inventory in real time. If an item is out of stock, you will be informed of that if you attempt to order it. If you would to know when the item will become available again, please contact us. In many cases, we will be able to re-stock an item within 1-2 weeks.

At this time, we can only ship to addresses within the USA.

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Special Orders

If you like one of our designs but need it in a different length, contact us with the name of the piece you are interested in and the length you prefer. We’ll reply with the cost for this design, an estimate of when we would be able to ship it to you, and instructions for how to place a special order. Please note that all special orders must be paid in full upon ordering and, because of their uniqueness, are subject to a 25% restocking fee in the event they are returned.

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Gift Certificates

Interested in giving a Moonchild gift, but not sure what to choose? We also offer gift certificates so your lucky recipient can choose for themselves. If you would like to purchase a gift certificate, please contact us with your name, your recipient’s name, the amount of the certificate you would like, the time zone that you are in, a daytime phone number and the best time to reach you so that we can contact you for verification purposes. Please do not send your credit card number via e-mail as it is not a secure transmission form.

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Wholesale Orders

Like to see our work in your store? Contact us for wholesale ordering information. Our minimum wholesale order is $250.

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Privacy Policy

We believe that all spammers should be fed to fire breathing dragons. Should you decide to join our mailing list, we will hold your information in the strictest confidence. We never sell or rent your personal information to third parties.

If you use our tell-a-friend service, we will only use your friend’s e-mail address to forward your message to them. If they wish to continue to receive information from us, they will be required to sign up for our regular mailing list on their own.

If you place an order with us or sign up for our mailing list, we will notify you via e-mail of ordering information, new designs and special offers related to this web site only. Removal instructions will be clearly included with each communication so you can be automatically removed at any time.

All of our orders are processed through PayPal. We use secure server technology to ensure that all of your information is kept in the strictest confidence.

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